Delivery, Shipping, and Returns

SHIPPING

Given the nature of our brand, most products are made-to-order. This being said, we strive to deliver p most products within 12 business days - unless otherwise noted in the item details or mutually agreed-upon.

Custom orders will have a mutually agreed-upon time frame for production and delivery.

Unless noted or otherwise agreed-upon, packages will ship via USPS Priority Mail w/tracking.

Packages that are marked as “delivered”, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track it down on our end. Packages that are lost by USPS will be replaced after 21 days of non-movement for domestic packages.

We do not issue refunds on lost/stolen/missing packages.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We are not able to offer to open the investigation on your behalf.

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LOCAL PICK-UP

When applicable, please contact us at hello@dotdotpolkadot to arrange for local pick-up in Los Angeles, CA.

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RETURNS

Given the nature of personalized and custom products, returns and exchanges will not be accepted. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@dotdotpolkadot with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@dotdotpolkadot.